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Customer Relationship Executive
Lks Jewellery · Lks Jewellery, Anna Nagar, Chennai · Commensurate with experience and aligned with prevailing market standards.
Job Ref: VAC002024 · Posted 2026-09-27
Job Purpose: To maintain strong customer relationships, handle customer enquiries and follow-ups, support repeat business, and ensure a positive customer experience before and after the purchase.
Key Responsibilities:
Handle customer enquiries through phone, WhatsApp and other communication channels.
Follow up with existing customers regarding visits, enquiries, offers and upcoming occasions.
Maintain customer databases and update customer information regularly.
Make courtesy calls and maintain regular contact with key customers.
Invite customers for new collections, special events, schemes and promotional activities.
Coordinate with the sales team to convert enquiries into store visits and sales opportunities.
Collect customer feedback and address basic service-related concerns.
Maintain proper records of customer interactions and follow-ups.
Support birthday, anniversary and special-occasion customer engagement.
Assist in CRM activities and customer retention initiatives.
Coordinate with Sales, Marketing and Management for customer-related activities.
Ensure professional communication and a high standard of customer service.
Key responsibilities
Job Purpose: To maintain strong customer relationships, handle customer enquiries and follow-ups, support repeat business, and ensure a positive customer experience before and after the purchase.
Key Responsibilities:
Handle customer enquiries through phone, WhatsApp and other communication channels.
Follow up with existing customers regarding visits, enquiries, offers and upcoming occasions.
Maintain customer databases and update customer information regularly.
Make courtesy calls and maintain regular contact with key customers.
Invite customers for new collections, special events, schemes and promotional activities.
Coordinate with the sales team to convert enquiries into store visits and sales opportunities.
Collect customer feedback and address basic service-related concerns.
Maintain proper records of customer interactions and follow-ups.
Support birthday, anniversary and special-occasion customer engagement.
Assist in CRM activities and customer retention initiatives.
Coordinate with Sales, Marketing and Management for customer-related activities.
Ensure professional communication and a high standard of customer service.
Job details
- Company: Lks Jewellery
- Location: Lks Jewellery, Anna Nagar, Chennai
- Salary: Commensurate with experience and aligned with prevailing market standards.
- Job type: Full-time
- Vacancies: 3
- Gender: Female
- Age: Below 30 years preferred
- Languages: Tamil and English; Hindi/Other Languages Will BE an Advantage.
- Skills: Excellent Communication and Interpersonal Skills. Pleasant Personality and Customer-Friendly Approach. Good Tamil and English Communication, Hindi/Other Languages Will BE an Advantage. Basic Computer and MS Office Skills. Good Follow-Up and Relationship-Building Skills. Positive Attitude and Willingness to Learn. Previous Jewellery/Retail/Hospitality Experience Is an Advantage.
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